Thank you for choosing valqel.shop. We hope you are satisfied with your purchase of camping gear. If you are not completely satisfied with the product, you can apply for a return or refund according to the following policy:
I. Return Application Period
You can apply for a return within 30 days of receiving the product.
Orders submitted after the application period may not be eligible for a return.
II. Return Conditions
Returned items must meet the following conditions:
The product is unused and undamaged.
It must be in its original condition and packaging intact.
All accessories, tags, and gifts must be complete.
It must not affect resale.
If the product is damaged due to human error or has been visibly used, a refund may not be possible.
III. Situations Where Returns Are Not Supported
Returns are generally not supported in the following situations:
Items exceeding the return period
Problems caused by human error or improper use
Delivery failure due to an incorrect address provided by the customer
IV. Return Process
Submit a return request through the Contact Us page or customer service email
Provide your order number and a description of the problem
Customer service will provide return instructions after confirmation
Return Address: 173 TAMARACK DR CORONA, CA 92881
Return the item as instructed
Packages returned without confirmation may not be processed.
V. Refund Policy
After receiving and inspecting the goods, a refund will be arranged.
The refund will be returned to your original payment account.
The arrival time may vary depending on the payment institution, typically 5-10 business days.
VI. Return Shipping Costs
We will bear the return shipping costs incurred due to product quality issues or incorrect shipments.
For returns due to personal reasons, the return shipping costs are usually borne by the buyer.
VII. Damaged Goods or Incorrect Orders
If you receive:
Damaged goods
Incorrect goods
Missing accessories
Please contact customer service as soon as possible after receiving the goods and provide clear photos. We will resolve the issue for you as quickly as possible.
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